I ordered something that really needed to be delivered today. Four hours after I ordered (and after the time-window to order somewhere else), they reported that they couldn't fulfill the order that they had already charged my account for and that I could ship something instead via UPS. The whole point was "same day delivery." I had looked up something that was available in the zip code for same day delivery, and it wasn't available. I called customer service, and they basically said, "too bad." I'm so upset!
2 weeks ago
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