ZERO stars if I could. Recieved my Mother's Day flowers from my son, on Thurs, WITHOUT any MOISTURE WRAP around stems, delivered UPS in Florida heat. Wilted and so sad looking, they be totally dead by Sunday. Mistakes and problems happen but reputable companies fix them. When I called, I got the run around for over 20 minutes. They were unable to replace it, out of stock ??? Seriously? Asked them to at least replace the 4 yellow roses and wouldn't do that or refund my son w/o him calling. I don't want him to feel bad because of their mess up. He couldn't be here, that's why he sent them. Find another way to send flowers!!!