I ordered 2 arrangements to be delivered to the same address at the same time. 1. paid for a premium order with a special vase. Received a subpar and much less elegant vase. 2. They charged 2 delivery fees to the same address and same transaction. 3. The second order was a podium order where 10 roses were shown. Received 6 roses and I didn't appear anything like the picture. I agreed for them to replace it. The new one still didn't look like the order and was not the premium bunch I paid for. I'm not sure what they're doing to qualify the florist for quality but never again.