I made 2 orders for Mother's Day and paid 9.99 for each order to ensure on time delivery. One was made on time, the other is scheduled to be delivered today, 2 days late. I chatted with someone at From You. They use overseas support. They told me the delay was because of the carrier and that they would check into it. Here's my problem. I purchased the Flowers from From You, not the carrier. From You chose the carrier. They don't get to defer blame to the carrier when deliveries aren't met. They picked the carrier. Also, when I asked for the delivery charge to be credited, they offered me a coupon instead. Now why would I want a coupon for a future purchase when I had problems with this one. I told the agent I preferred the credit. We'll see what happens. I am not at all impressed.