I ordered birthday cake and flowers with birthday balloons for my husband who is currently station another state and in hospital. Since I can't be with him I wanted make him feel love and care. Today they delivered flowers without balloon. I contacted coustom support and chatted with him or her. Told me that balloon can't deliver because it out of stack. All they said was we can refund you. Of course you need refund me but what about you ruined my plan that I want make my husband happy and feel cared by his wife and family? I won't recommend order from this company, if you want to have special plan because they know how to ruin your plan!!