Guys please, I'm begging you. DO NOT BUY FROM HERE ESPECIALLY IF YOU ARE LOCATED IN NYC. These people are fraudulent. I purchased flowers on the website to send to a loved one for grievances. I ordered a deluxe flower bouquet and paid extra expedited same day shipping. At 10am this purchase was made, in seconds my money was removed off of my card. At 6pm still no updates, no flowers delivered. Nothing. I called customer service more than 3 times and each time they are passively trying to avoid giving me my 100% REFUND.They offered me a 5 dollar refund when I paid $82. They even offered to send a new bouquet for today after I did not receive the first one, and even went as far as trying to send flowers tomorrow with an apology note. I told them many times, that I would just need my refund 100% and its becoming such a hassle with no resolution up until this moment that I am writing this review nothing has changed and I am so disappointed. I do not recommend ever. Save your money & peace of mind and really avoid them. Also, I felt like I called three times and spoke to the same representative who claimed to be a different person every time I called. This is truly sad and upsetting. I wanted to get beautiful flowers to celebrate a life that was lost and it ended so badly. What a way to end an already sad day... GUYS BE AWARE AND PLEASE PLEASE PLEASE STAY AWAY, they will ruin your day, your spirit and your account.