I tried to order a bouquet of flowers for my Aunt and Uncles 50th wedding anniversary. Wanted to change/add flowers to .ake the arrangement like their wedding flowers. After 4 days and several live agent chats 2 phone calls a cancelled order. The arrangement (The Bursting Yellow Bouquet) the flowers received were a complete disappointment. They did not look anything like the image on the website. It was neither Bursting Yellow or Premium. The flowers described on the website had Yellow Roses, Yellow Gerber Daisies, Yellow Carnations and Yellow Alstromeria. The arrangement received Did not have Roses or Gerber Daisies. When I complained they offered to resend the order offered me a discount. They connected me with a manager who again offered to resend the order. My Family were leaving town so that wasn't an option. So my only other option was 50% off of the flowers ticket price. Not the total order. Good luck trying to do special orders or having the flowers from their website looking like the flowers your recipient receives. Very Unhappy Customer.