If I can give them a minus for service expectations I would. I ordered bd flowers for my best friend & was paying extra for next day delivery. Received my email saying will be delivered next day. Luckily I checked in the afternoon & saw that it wasn't going to be delivered till Monday. My friend lives in Florida where it's 90 degrees & nobody would have been there if left at the door. It says all over their website & order form same day/ next day delivery. I called customer service but no help. They did refund the full amount but now I'm stuck & can't get flowers delivered, very disappointed.