absolutely terrible company. such a scam. paid over $60 for a large bouquet with expedited 4 hour same-day delivery. six hours after ordering I still had not gotten an update. called customer service and the person on the phone assured me they would be delivered by 6pm. 6pm rolls around and still no flowers. I even waited another hour before reaching out to their 24/7 chat help service. they told me they would have to contact the florists the next day as they were closed by then. DO NOT TRUST THEM FOR SAME DAY DELIVERY. it was beyond frustrating and I ended up canceling my order and requesting a full refund. used UberEats to get flowers from safeway instead. cheaper, easier, and much faster.