Ordered flowers to arrive the day after my daughter had surgery. First arrangement wasn't "available in that area" so I chose a different arrangement. Ordered early the day before I needed delivery to ensure they would arrive on the day of my choice. Received an email halfway through the day of delivery offering a substitution because the arrangement wasn't available, even though I chose one that was. But the substitution can't be delivered for 2 more days, possibly 5 because of Thanksgiving and the weekend. Not getting what I paid for and my daughter won't get her flowers when she really needed a bright spot during her recovery. The only reason they get 2 stars a because they didn't argue with me when I requested a refund.