Yikes. I wish I had found this website with reviews prior to ordering. I ordered an arrangement for a friend and didn't even request same day delivery - the delivery was for days after the order was placed. It never arrived. I contacted their customer service a week after and was told someone would get back with me after investigation. Another week passes and I didn't hear a thing. Finally, sucess by talking to someone on their website chat feature. Full refund. They were prompt and helpful, but so incredibly disappointing that my friend's event was missed :/