I paid $126 to have Christmas flowers delivered to my mom before Christmas. They contacted me via email to say they need to substitute my request which I was ok with. Then the day of delivery (today) 12-23, they contacted me again via email and said they could not deliver my order and the best they could do is 12/26. I called customer service and they explained that no local florists were available to fulfill the order. All this would have been ok if I knew this a few days ago and had time to reorder or do something else for my mom. They should have checked with the local florists when I placed my order to see if it was doable and then contacted me. They offered me a $20 refund for the troubles. I'm very frustrated.