I ordered the Golden Elegance Tree centerpiece for delivery on the 24th by early evening. The doorbell rang at 11:20pm on th 23rd which scared us. I received a Christmas Sleigh centerpiece that was nothing like what I ordered and paid $99.00 for. I spoke with Customer Service and requested the correct item. I was told not possible. They offered me $23.00 and I told them I just wanted what I paid for. They couldn't do that for me and refunded my purchase. I just wanted what I paid for, not my money back. In fairness to the florist the centerpiece was lovely, but not what I wanted. I won't order from this company again. When I place an order and pay the amount owed I expect them to do their half of the deal and send me what I paid for.