TERRIBLE SERVICE. Made a delivery for a family after their loss of a son & brother. Promised next day delivery (ordered on a Sunday, promised for Monday). Wasn't delivered. Then was told it would be delivered Tuesday. Wasn't. Then told Wednesday. Wasn't. Talked to them on the phone and said if it's not guaranteed on Thursday (the day of the funeral), I want a refund. They guaranteed and also gave a free upgrade with apology noted. They called me at 4 30pm and told me it couldn't be delivered. Asked if it's okay to be delivered the following day (Friday) with the upgrade and apology note. I said absolutely not and they then stated they had to wait for approval to be refunded. ABSOLUTELY AWFUL!!! FOR A FUNERAL!!! WILL NEVER ORDER FROM THEM AGAIN.