From start to "finish" this was a horrible experience. They charged the wrong amount on my credit card and then refused to credit the same card, despite it being their mistake stating they needed to speak to the "card holder". Being the "card holder" I informed them of this and they still refused to refund the incorrect charge despite having literally just charged the card for the inaccurate amount! Beware of this flower service. Many red flags. This company has the poorest customer service. I could not understand the agents (yes, more than one agent both online in a "chat" and via phone) and they were rude and condescending. I will not be placing another order through this company.