I ordered flowers for my mother, and although they had been sitting in my town since Friday, they didn’t arrive until today. By the time they got here, the tulips were completely dead—no water, no ice packs, nothing to keep them fresh. When I contacted customer service, they initially only offered a 30% refund, which was unacceptable. I had to push for a full refund before they finally “looked into it” and agreed. Disappointed is an understatement. No real apology, no solution—just poor service all around. I won’t be ordering from them again.
3 months ago
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