Ordered flowers for Mother's Day. Flowers showed up half dead and within two days they were all the way dead. Called customer service and they offered a 10% refund but nothing could be done about the flowers. I complained on Social Media and received a call from a supervisor. The supervisor offered another 10% discount and offered to send back up flowers. The day after the back up flowers were supposed to arrive I called to ask for a tracking number. I was informed that the arrangement was no longer available. After more fussing and complaining another supervisor contacted me and offered a next day delivery. Still no flowers or someone calling to tell me about it. I had to call back and was told they did not have a local flouriest that could deliver. No one ever reached out to tell me of the problems. I had to go to social media and complain before getting a response.