My granddaughter did not receive the flowers I spent 12 hours trying to leave msgs Sending text and on line with the chat line There is no way to reach a real person I tried x 12 hours ! People would call me leave msgs with no real number to call them back and the numbers they left brought you back to the animated system with no way to speak to anyone the next day I canceled the order for refund, with in 2 minutes a real person did call back offering me a $10. Coupon. I missed my granddaughters birthday so that didn’t do much good I will not use Avas flowers again