I have used this flower several times with pretty good success. Unfortunately not this time. I ordered flowers to be delivered to my cousins funeral, only to be notified days after the funeral that the flowers were never delivered. Another time a I had sent flowers to my mother, they were delivered to the wrong house and when the person that had received them tried to contact the company to tell them they had delivered incorrectly and needed to come and pick up the flowers so that they could be delivered properly, it was ignored. Finally a few days later using the information on the card they tracked down my mother and delivered them to her themselves and explained what happened, tht they had been delivered to their house by mistake. Clearly in both situations I wasn't pleased. Only in this recent case was I refunded the charges. I am going to really think hard before using them for flowers again if this is the outcome I can expect.