I ordered an anniversary arrangement and paid extra to be delivered on our anniversary day to my wife's job. I job a notice after 3pm that it wouldn't be delivered. The notification said they would deliver the next day and they would refund the extra charge. I was highly disappointed as I know she expected flowers on our anniversary day as in the past. She is a cancer survivor and this jester on my part just makes her day. After calling customer service they guaranteed it would be delivered the next day by 5pm. Why not by noon since you missed the entire prior day I paid extra for? Unacceptable. I Most likely won't use your service again.