I have never had an issue like this before. I paid for same day and expedited shipping. Was offered a refund for shipping only ($8 and some change) when they couldn't deliver as promised on the date of 7/25 before noon. The next promise they made was to deliver on 7/26 before 6pm still no flowers. This was for my parents 44th wedding anniversary and I ordered for my father to give them to my mother. So devastated to have over promised and under delivered. Update its 7/30 still no flowers and my parents aren't at the delivery address any longer. Called and had to negotiate for a full refund. Absolutely unsatisfied, if I could give 0 stars I would.