Love our Frost Buddies, have probably 10 in our house and gave out another 10 for gifts! Within the past year, have had a few issues with orders which is why I dropped a star. When I first ordered sports buddies a year ago, never got the free bumper that was supposed to come with it but let it go as I was not too concerned. When I ordered my To Go Buddy, the package was damaged and the flip top lid was broke (realize this happened during shipping but their packaging is not the best). Contacted customer service and was offered 20% off next order but they could not give me a replacement lid, nor could I order one. Recently ordered replacement lids for my kids 40 oz sports buddies and the black lid has an issue and does not fit properly. Contacted customer service after several back and forth conversations, was ultimately given a refund. Would have liked to get confirmation if another color lid would have fit my current buddies but they were not able to do that so still without a lid. However, that aside, the products are great!