I have NEVER written a bad review. I prefer to take the time to say good things. On July 9th I ordered 3 things from frost buddy, all under different order numbers. I received communication via email regarding all 3 orders... we have received your order, your order has been shipped and on 2 of the 3 (the lids and straws) I received... your order has been delivered and they were. For the 3rd order, the actual cup, the email stated I could pick it up at my local post office. The next morning a new email said it had been delivered. but it hadn't. I called the company and got voicemail, I texted and emailed, got NO response. emailed again with great detail to finally get a response "sorry you couldn't find your cup, maybe we have the wrong address, give us the right address and we will send a replacement. They hadn't even read my text or emails, as I said I received 2 of the 3 orders. 2 days ago I said, yes replace or refund my money. I have received NO response what SO EVER. I emailed the CEO and.....crickets