Two of my cups came without lids. When I purchased them that was the offer during the day. (Free lids) I questioned the customer servicei in chat and they kept me in silence for 10 mins. I had to keep asking if they were there, but I wouldn't get any response except the green dot that let me know they were still there. Eventually they came on and said they would send the two lids. Today I get a text that they can no longer send the two lids because they are no longer included? What? When I bought the cups the lids they were included. Now because someone forgot to include the lids in the box, They want me to pay extra for the ones that I was supposed to have already received? These were going to be gifts. I spent over $150 and I will be returning the whole entire order because of the ridiculously horrible customer service and the poor quality control. I don't know how you can attempt to compete with the other companies when you have horrible employees.