So after reading a ton of good reviews I decided to give them a try. Knowing the price of gold helped me out too so I didn't feel cheated. This was my first purchase with them so I was nervous as hell!! I bought a 26in, 10k, 10mm Miami Cuban link chain for right at $6,000. Pictures online did it no justice, it was bigger than I expected and thick!! I was nervous for a few days cause they didn't send me a "Shipped" status so I emailed and called the woman named Izzy and she stated that they were hand made and I would receive it in a few days. It's took a total of 6 days to get it and it was very well packaged and came with a lifetime warranty!! Took it to my local jeweler to have it tested to be sure and yup.... it checked out!! They wanted to buy it from me!! Lol!! Only thing wrong is that it's supposed to be 189 grams and it's 188, but being hand made I'm sure it's hard to get them just right. I will definitely do business with them again!!