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Frost Nyc Reviews

4.4 Rating 1,731 Reviews
86 %
of reviewers recommend Frost Nyc
4.4
Based on 1,731 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
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2127307879

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Frost Nyc 1 star review on 24th August 2024
Big Daddy Jake
Frost Nyc 1 star review on 24th August 2024
Big Daddy Jake
Frost Nyc 1 star review on 24th August 2024
Big Daddy Jake
Frost Nyc 1 star review on 24th August 2024
Big Daddy Jake
Frost Nyc 1 star review on 24th August 2024
Big Daddy Jake
Frost Nyc 1 star review on 24th August 2024
Big Daddy Jake
Frost Nyc 1 star review on 24th August 2024
Big Daddy Jake
59
Anonymous
Anonymous  // 01/01/2019
I ordered a product that was available on the website and received no communication that it was on back order. I spoke with customer service numerous times and was informed different communication each time until I was refunded. So I recently tried again as the product is still on the website and says available online and yet it still has not shipped and was ordered two weeks ago with again no communication. Years ago this place was amazing with great product and customer service. Not certain what has happened.
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Posted 1 week ago
Yall are charging all this money for fake jewelry. Truely disappointed and just want my money back and I will not recommend you to not a dam soul.
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Posted 1 month ago
I really like the bracelet that I have and look forward to purchasing something else in the near future thank you
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Posted 2 months ago
The chain I purchased it ok looked a lot bigger on the picture and wish the chain thicker.
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Posted 2 months ago
Love everything I got from you
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Posted 3 months ago
The life time and the trade in value made it very worth getting. All my jewelery is stainless or sterling
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Posted 3 months ago
SCAM ARTISTS AT WORK I’ve been LIED to multiple times, intentionally DECEIVED & MANIPULATED, even had my own jewelry HELD HOSTAGE over my previous Google review, which I was BLACKMAILED into changing. LANA & FROST NYC have now wasted 4 MONTHS of my time I sent my chain in to be repaired on 4.14.24. Frost ruined it & sent it back to me destroyed! Mirna apologized & sends me a return label to get it fixed When I got it back the 2nd time, it STILL wasn’t fixed! Mirna said they repaired it the best they could but it wasn’t repairable. I asked why they didn’t tell me this BEFORE sending back a ruined chain AGAIN? I also reminded them of their LIFETIME WARRANTY which states – IF WE CANNOT FIX IT, WE WILL SEND YOU A REPLACEMENT FREE OF CHARGE! After a bunch of back n forth arguing, Frost lying & scamming me, they even accused me of ruining my own chain They finally agree to replace the chain they ruined. But they no longer carry it, so THEY offer to replace my 8.5mm Hollow w/ 8mm Semi-Solid. I agree, sent back the ruined chain & waited WEEKS for the replacement 3rd times the charm, right? WRONG! Frost sent me a DIFFERENT style chain, a SMALLER one (7.5mm) I let Mirna know & she said Frost Management decided to send me a smaller, “more tightly wound” chain to ensure I wouldn’t have any more issues. WOW! So Frost Mgt. just decided to send me a different chain without telling me or asking my opinion/permission after we had an agreement? After I leave a negative review, Lana w/ Frost Mgt quickly reachs out to me. She apologizes for everything & says to send the chain back & they will “MAKE ME A BRAND NEW CUSTOM CHAIN”. She promises to send me pics & a video to get my approval before shipping it. I agreed & send the chain back for the 4th time Once Frost got it back, they say they won’t start making my new chain until I update my review & that its store policy. BLATANTLY HOLDING MY CHAIN HOSTAGE UNTIL I CHANGE MY REVIEW! Since when did reviews become more important then customers getting what they PAID for & are promised? & what company has a policy where its ok to BLACKMAIL customers by holding their property hostage in exchange for updated reviews? Its now been 3 months, we made a new agreement on a replacement & I wanted to be done with it all. So I stupidly agreed & changed my review to 5star with a shout-out to LANA so they could start making this new custom chain 2wks later, LANA says my chain is finished & will ship it out. She sends dark/blurry pics & a grainy video which purposely didn’t show any detail. But in the pic I noticed a marking on the chain. A distinct marking that my OG chain had… Would she really be trying to pull one on me? After EVERYTHING?! I tell her I DON’T approve & ask for better pics & a clear video. I also tell her I suspected she’s trying to send me my OG chain instead of the one we agreed on. I was upfront & gave her the chance to stop playing games & send me the right chain Lana’s response is panicked & she tells me “This has gone on long enough” & that she already shipped the chain, even tho she promised to wait for my approval. She tells me that not to contact her anymore on this # as shes no longer comfortable discussing company matters on her personal cell… Even tho SHE reached out to ME on that # I swear to God, LANA & FROST 100% SENT ME BACK MY OG HALLOW CHAIN. AFTER AGREEING TO REPLACE IT WITH AN UPGRADED 8.5MM SEMI SOLID CHAIN THAT WAS MADE JUST FOR ME. I HAVE PICS & VIDEOS W/ DATES BUT TOOK IT TO 4 WELL KNOW JEWELERS WHO ALL CONFIRMED THAT ITS HOLLOW. ALSO THAT ITS NOT NEW & HAD 15+ LINKS POORLY REPAIRED Misrepresenting & lying about what I was given, deceptive business practices & purposely committing consumer fraud! See pics for some of LANAs blatant lies, deceitful tactics & trying to scam me first hand. I’ve bought 3 chains from Frost & this is the thank you I get for being a loyal customer. Absolutely disgusting & I think it’s illegal
Frost Nyc 1 star review on 24th August 2024 Frost Nyc 1 star review on 24th August 2024 Frost Nyc 1 star review on 24th August 2024 Frost Nyc 1 star review on 24th August 2024 Frost Nyc 1 star review on 24th August 2024 Frost Nyc 1 star review on 24th August 2024 Frost Nyc 1 star review on 24th August 2024
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Posted 3 months ago
I had a great experience. I had a question regarding my order arrival date and I was answered very quickly via the online app. My husband loved the chain I got him. Very beautiful, two toned chain.
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Posted 3 months ago
I see 5 stars not one honest comment the bracelet I brought took 2 weeks to come and it feels like a piece of paper literally can’t be real I paid $200 for this paper I would never shop here ever again
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Posted 3 months ago
Great customer service. I am very happy with my purchase.
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Posted 3 months ago
Quality, Price, Customer Service
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Posted 4 months ago
I am very happy with my chain and I look forward to purchasing more jeeelry in the future. I am smiling 🥰
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Posted 4 months ago
I love the quality and detail on the pendant it was so magnificent!!
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Posted 4 months ago
It’s very spiffy
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Posted 4 months ago
I ordered it for overnight and got it on time for Father’s Day! My chain looks awesome! Thank you!
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Posted 5 months ago
Very nice and got a lot of compliments everybody loves this chain
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Posted 5 months ago
My love loved his ring!
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Posted 5 months ago
I thought Capricorn charm would be a bit bigger but overall I luv the charm
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Posted 5 months ago
Defect in my chain I sent it back for repair I’m not happy with repair because it’s not like the original chain. I think it will break where they did the repair don’t look the same
Frost Nyc 1 star review on 6th June 2024
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Posted 6 months ago
Beautiful watch and the service was great
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Posted 6 months ago
Frost Nyc is rated 4.4 based on 1,731 reviews