Frost Nyc Reviews

Name: Frost Nyc
Rating: 4.42

4.4 Rating 1,711 Reviews

86 %

of reviewers recommend Frost Nyc

4.4

Based on 1,711 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Phone:

2127307879

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Frost Nyc 5 star review on 13th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“paid extra for shipping so it comes fast. came slow, they charged import fees that were hidden, and sent me the wrong pendant. i am still waiting for the correct pendant”

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Posted 3 years ago

“Extra precautions taken to make sure my items are safe and delivered safely.”

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Posted 3 years ago

“I'm still waiting 4 weeks ago for my ring to be sent”

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Posted 3 years ago

“It’s my first time buying from Frost. 3 items all were wrong. The charm I bought only gave me one option, 9.5 grams was the weight description. I weighed it and it weighed a little less than 6 grams. Bracelet was way off completely wrong. When corrected still wasn’t same width same with the necklace I purchased. So after all the headache they told me it’s never perfect and would discount me 75 dollars. If you do purchase from them always weigh and measure items purchase. Oh yea! Don’t lose the tag or else you can not get a refund when you have to send it back. It was a headache with the exchanges. Customer service I give a 4 out of 5. Idk if I would ever purchase from there again. Maybe post Covid?”

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Posted 3 years ago

“Ordered a nameplate necklace satisfied with the merchandise but very bad customer service there was only one rep who could give me full details on my orders while the others gave me basic answers!”

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Posted 3 years ago

“Love the chain ! Quick shipping and high quality !”

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Posted 3 years ago

“It is a decent necklace but definitely not worth the price.”

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Posted 3 years ago

“I was very satisfied.”

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Posted 3 years ago

“Some real nice good quality jewelry”

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Posted 3 years ago

“Great service, arrived fast, the cuban I got is so clean and one of my favorite pieces”

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Posted 3 years ago

“I am very with all my purchases”

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Posted 3 years ago

“I’m satisfied. got exactly what I wanted I’ll recommend frost nyc to is friend”

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Posted 3 years ago

“Chain came in and it was broken upon opening the box. Pretty disappointed and it felt like customer service was slow and not to helpful. Still waiting for a new chain and it’s been over 2 weeks.”

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Posted 3 years ago

“My boyfriend loves the ring now. He was a lil skeptical at first thou. Very durable and was a good price for a ring. Just wish I would’ve sized it better, it only fits on his pinky finger.”

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Posted 3 years ago

“So far. So good. Happy with product. Lots of compliments”

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Posted 3 years ago

“Send the wrong item. Terrible customer service. Rude people answering the phones. 15 business days to refund my money???? Bull.....”

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Posted 3 years ago

“Product itself was ok. All of the links have a open seam and not bonded/welded. The clasp is HUGE and won’t fit “standard” charms. Also be wary of a company that can’t monitor its mail and process returns based on receiving their provided RMA- you HAVE to keep your tracking number to process a return/exchange. Lord forbid, you lose it...”

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Posted 3 years ago

“💜💜💜 my son love his necklace now I have to order another necklace and a bracelet...”

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Posted 3 years ago

“I ordered a braclet, which was very nice,an recieved it quickly. However I had to return it because it was too small for my husband. I fedex back an it's been three weeks since they recieved it,an I'm still waiting for a credit.,to be processed. Meanwhile im still being charged the payments on sizzle.”

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Posted 3 years ago

“Excellent experience! Great service! I initially received the wrong size bracelet, called and talked to Christine? And she was very courteous and assuring. I returned that one and received the right size one promptly. ThanQ!!”

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Posted 3 years ago

Frost Nyc is rated 4.4 based on 1,711 reviews