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Frost Nyc Reviews

4.4 Rating 1,711 Reviews

86 %

of reviewers recommend Frost Nyc

Company Reviews

Product Reviews

4.4

Based on 1,711 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Phone:

2127307879

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Frost Nyc 5 star review on 13th March 2024

Frost Nyc 5 star review on 30th January 2024

Frost Nyc 5 star review on 30th January 2024

Frost Nyc 5 star review on 17th July 2020

Frost Nyc 5 star review on 14th June 2020

Frost Nyc 5 star review on 8th February 2020

Frost Nyc 5 star review on 9th January 2020

51

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a picture necklace for my wife which she loves. I just have a problem with the item title saying it’s diamond. I was expecting pave diamonds but it is diamond cut gold w/ very small diamonds about an inch apart from each other. Other than that pricing is fair. Chain was a little to small but overall good work”

Posted 3 years ago

“The chain I bought it irritates my neck , Can I return it?”

Posted 3 years ago

“Ordered a nameplate necklace satisfied with the merchandise but very bad customer service there was only one rep who could give me full details on my orders while the others gave me basic answers!”

Posted 3 years ago

“Love my franco link but my Gucci link clasp is too small not does it have the 10k stamp on it”

Posted 3 years ago

“I'm satisfied with my purchase but ysl had a pendit in for repairs which I didn't need cause I changed my chain”

Posted 3 years ago

“The Cross piece I bought had a scroll with writing above the Jesus on the cross. While the piece is clean and I like it, I was surprised when it was not as pictured on the site.”

Posted 3 years ago

“Always a problem with shipping”

Posted 3 years ago

“Very cheaply made not finished from around the top section,also around my finger it's still needs to be a little grind down. I will never again buy anything on line again. I'll go directly to the store to see what I am getting at first hand. Thank you”

Posted 3 years ago

“Kind of disappointed. Still waiting on a pendent that I paid for 4 weeks ago. Haven't heard anything from you guys since.”

Posted 3 years ago

“I was disappointed with the customer service. I made 2 phone calls and wrote an e-mail prior to my chain being shipped without any response whatsoever. I felt the people I spoke with on the phone were annoyed that I even called. I expect a higher level of customer service and would probably not order from this company again. Product was good quality and to the specifications listed.”

Posted 3 years ago

“Product is wonderful. No complaints, clean and a good price. As far as the company, horrible customer service. Delayed on the shipping. I had to go out of my way after a few weeks for an update, to get lied to by an employee. Im not sure if she thought i was dumb or she just feels like anyone should be understanding. I got an email stating i should receive my product in a few days, i waited 10 days, called them, and it took her an hour to find my name and my order. Than they delayed it because i was buying it as a gift, which i proved my credit card and id. Even after that, i had to call and make it clear if i dont receive the watch before my birthday, my boyfriend will be canceling. After threatening canceling the order, item was next day'd that day and i received it the next day. I would never use this company again. Its insulting spending your money and getting questioned and lied to by an employee who thinks talking out of her ass is the right away...”

Posted 3 years ago

“Ok a little shipping issue due to covid was told id receive 10 percent back for waiting 2 weeks but no such email ever came...ok but as far as when the jewlery arrived...i was VERY VERY VERY pleased i got what i paid for gold was in nice leather carrying case 2 chains and pendants...if no covid i think this might of been perfect...but the communication was terrible.”

Posted 3 years ago

“After I called to cancel the order, I was told by the customer service rep that the case was resolved...a few days later I got the chain in the mail... wanted to get one bigger but after you sent the chain I didn't want...I just kept it, still in the bag & all...wish I could send it back for a refund because I didn't want this chain”

Posted 3 years ago

“Terrible customer service”

Posted 3 years ago

“My chain came in a decent time period but the chain is way little then I expect it looks very big on the models neck not happy at all about my purchase”

Posted 4 years ago

“The products are made well and have a high quality appearance. My biggest complaint is the lack of communication from Frostnyc when the shipment is late being shipped.”

Posted 4 years ago

“Nice piece smaller than expected”

Posted 4 years ago

“They called and offered me a $100 gift card to make up for the bad transaction”

Posted 4 years ago

“The first order I ordered wrong size, had a replacement sent and it was the same exact size as first one. I’ll have to wait until after Christmas to exchange it again. Happy with product just need correct size.”

Posted 4 years ago

“I would like to thank Frost Nyc for there exceptional response and proper handling of my situation.”

Posted 4 years ago

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Frost Nyc is rated 4.4 based on 1,711 reviews