Frost Nyc Reviews

Name: Frost Nyc
Rating: 4.42

4.4 Rating 1,711 Reviews

86 %

of reviewers recommend Frost Nyc

4.4

Based on 1,711 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Phone:

2127307879

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Frost Nyc 5 star review on 13th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far so good”

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Posted 4 months ago

“I’m very happy when ever I needed to go to the next step of my order customer service was right there to help me with every need I needed to know from the very start of my order to the end and that a fact. One of the best customer services that I have ever done business with. They walked me through on what ever I needed.”

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Posted 1 year ago

“I am happy with my purchase and it was delivered on time. I think the website could have a little more clarity about how long it takes to prepare the jewelry not just about the shipping. Overall, I would definitely shop here again.”

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Posted 1 year ago

“Not bad but had it for now a year & it seems a bit dull & just off @ my purchase was hoping for a solution need the order number”

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Posted 2 years ago

“My fiance loved the cuban link & bracelet He just wished the chain was longer and the bracelet needs to b takin in. But over HE IS VERY SATISFIED”

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Posted 3 years ago

“Great customer service. Customer service was polite and friendly. They were very helpful when the wrong chain was delivered and guide us through the process of returning it and getting the correct chains as quickly as possible.”

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Posted 3 years ago

“I’m satisfied. got exactly what I wanted I’ll recommend frost nyc to is friend”

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Posted 3 years ago

“My boyfriend loves the ring now. He was a lil skeptical at first thou. Very durable and was a good price for a ring. Just wish I would’ve sized it better, it only fits on his pinky finger.”

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Posted 3 years ago

“So far. So good. Happy with product. Lots of compliments”

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Posted 3 years ago

“Great options and good quality chains. Shipping was good and I even paid with partial.ly for the “layaway” option. Customer service was just okay.”

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Posted 3 years ago

“Good products at nice prices”

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Posted 3 years ago

“My chain took a little long to get to me but that was probably cause of COVID. Other then that I got nothing bad to say. 8/10”

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Posted 3 years ago

“Let me start by saying that I loved the ring. it was slightly different than pictured and the 14K stamp wasn't visible but the quality was good. The only issue was when I purchased it, I got a ship date but 3 days after the ship date, I never got confirmation that it had actually shipped. I chatted the company for tracking info and it wasn't until then that I was told the ring was actually out of stock and back ordered for another few weeks. They did offer $30 credit for the delay but I had to contact them 3 times for the credit to be issued and I didn't get the credit until almost 2 months after the order shipped.”

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Posted 3 years ago

“The pendant itself is good. My only issue is with the chain really, it is very poor quality. But since it wasn't the main order I don't really care that much about it although would have been nice to get a better chain nevertheless.”

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Posted 3 years ago

“Love the chain.. nice size and length (24").. looks good and gets the job done. my favorite look with the chain is, it can be seen on either side when worn (diamond cut or regular). minus the 1 star for being a little light (that's to be expected) and shipping delays during the covid out break. but Betty was solid throughout the process”

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Posted 3 years ago

“I was disappointed when my original order was not what I ordered. The item was returned and Frost NYC redeemed themselves by redoing the order.”

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Posted 3 years ago

“I love my chain love the price”

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Posted 3 years ago

“Needs more pics of how the the jewelry actually is before being purchased other than that good quality gold .”

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Posted 3 years ago

“Revised* I received a call from Frost NYC, I spoke w Izzy which was very nice and willing to assist. Thanks for following up”

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Posted 3 years ago

“Chain wasn’t what I expected but I didn’t read the details correctly but it is still good quality of gold.”

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Posted 3 years ago

Frost Nyc is rated 4.4 based on 1,711 reviews