Solutions Overview Learn about Reviews.io solutions Company Reviews Past customers reviews build trust in your company Product Reviews Increase conversion & sell more with product reviews Local Reviews Gain control over your local reviews and reputation
Resources Blog Latest news & tips about reviews Downloads Library of PDFs including guides & case studies Knowledgebase Guides on integration, collecting & publishing reviews.
Plans
Are you a business? Click Here
Get Started for FREE

Our Solutions

Our Company

Support

Frost Nyc Reviews

4.53 Rating 921 Reviews
89% of reviewers recommend Frost Nyc
Company Reviews Product Reviews
Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Photo Reviews
Read Frost Nyc Reviews
74.27%
684 Reviews
14.98%
138 Reviews
3.47%
32 Reviews
3.58%
33 Reviews
3.69%
34 Reviews

Phone:
2127307879

Are you a business owner?
See Business Solutions
Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Postal Service, Courier
delivery methods
Within 5 Days
average delivery time
Greater than 89%
on-time delivery
Greater than 94%
accurate and undamaged orders
Customer Service
Telephone, Email
communication channels
5
Andy G
Andy G
Verified Buyer
"Great service and quality Frost Nyc is the truth 🙏🏽🙏🏽🙏🏽"
Report
Posted 3 weeks ago
5
KEITH T
KEITH T
Verified Buyer
"REAL QUALITY AND GREAT CUSTOMER SERVICE THE SELL TOP NOTCH JEWELRY AND STAND BEHIND THEIR SALES"
Report
Posted 4 weeks ago
5
More Photos
SULAIMAN R
SULAIMAN R
Verified Buyer
"Just bought another Rolex dial and I couldn’t be happier! Thanks again Nick!"
Report
Posted 4 weeks ago
Jesse M
Verified Buyer
"This website had some good reviews on it. It also has some great products. However be warned, they will try to get over on you. I ordered a 30 inch 5.5mm rope which was suppose to weigh 24grams. It felt a little light after wearing for a couple days. I purchased a scale for weighing jewelry. It came out that my chain was 7grams short. Now 7 grams is about 29% of the total weight of what it was suppose to weigh. I then emailed this company, they came back with 2 options and I'm going to copy + paste their response, " Hi Jesse, As all of our chains are custom made there maybe slight differences int he weight. the weights you see online are all an approximation. We can offer you 2 options; we are able to offer you a credit of $125 towards your next purchase or you may send the item back and we are able to send you the correct weight. " They wanted to credit me $125 for 7grams. 7 grams of 24 is 29%... 29% of $1,000( $1,000which is the price of my chain) equals $290. So I don't see how they want to credit me $125 on my next purchase when I'm missing $290 worth of gold/weight from my chain. I ended up sending my chain back in hopes that it comes back with the correct weight."
6 Helpful Report
Posted 1 year ago
Peta-Gaye R
Verified Buyer
"After receiving my item for only 3 days one of the links on the chain completely broke off after only one wear. I'm convinced that this was product isn't real and it's not actually 10k. I'm overly disappointed and wouldn't recommend anyone to purchase an item from Frost NYC"
3 Helpful Report
Posted 1 year ago
Tyler R
Verified Buyer
"Bought a chain wasnt right whats so ever so i sent it back. They recived it and i still havent recived my money back. I was very disappointed with everything. Wont shop there again"
3 Helpful Report
Posted 1 year ago
Alex M
Verified Buyer
"Long story short I'm never going to buy anything from here again, my whole experience was complete BS"
3 Helpful Report
Posted 1 year ago
Mike W
Verified Buyer
"Great place for shopping for top jewlery but it was one thing that a business man like myself bothered me. As a businessman documentation is important in any contract or transaction. After my purchase they gave me an invoice instead of a receipt because I paid in full and it was incomplete. It did not state a couple of things that is really important. One is that I paid in ful it did not state those exact words on the invoice. The other problem was the invoice was very veg on the information on the jewlery I brought like the weight of the gold content in the jewlery which should be stated in the Certificate of Authenticity. All Jewlery Shop with good creditability should issue a Certificate of Authenticity highlighting the content of the jewlery. It was none given. Whats so amazing is I email before hand asking about this and their was no reply. After a few emails expressing my concerns the corrections where made for the exception of the Certificate of Authenticity. Also, I went to purchase a jewlery I saw on their website it turns out when I arrived they did not have the mens bracelet I wanted with a particular clasp. Instead of posting saying they where out of that particular bracelet with that clasp I ended buying a rather nice one with a different clasp but anyway all is well and I happy with the one I got. Needs much improvement on customer service especially for out of state customers."
2 Helpful Report
Posted 2 weeks ago
Marvin M
Verified Buyer
"I purchased a diamond bracelet from their website and was then told that i would receive it within seven business days. Then , a week later that it wasn't available. AFTER FINALLY TALKING WITH SOMEONE IN CUSTOMER SERVICE. I was told that they were going to send me something for me to wear until it comes available in 2 weeks. Upon receiving their substitute bracelet my first thought was (HOW CHEAP IT LOOKED) !. So I'm going to give them another week before i pursue legal matters. Their website shows a lot of beautiful jewelry , that i would love to have. Its really disappointing that its come to this. But I'm not going to let 2500.00 dollars just walk away ! ."
2 Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
"I’ve purchased jewelry from some of the very upscale jewelry stores. I was very disappointed in my purchase from Frost NYC. I feel they mis-represented themselves and the merchandise that they sell. I was very inclined to return the purchase for it was rather pricey at $800. The piece of jewelry I purchased at best is worth $300. I’m keeping it as a lesson learned to never purchase jewelry over the internet again. On the left is Frost NYC on the right is a piece I’ve had for years. The piece I bought from Frost is represented as solid. LOL!"
2 Helpful Report
Posted 2 months ago
Frieda A
Verified Buyer
"Ordered 2 pendants w/ chains and 2 gold nugget rings. The rings were great but I did not receive the correct pendants and I would not recommend anyone order from here. You’d probably be better off going in person. Also a thing I noticed after I bought the jewelry is that the photos they post on their website are clearly photoshopped pictures of the jewelry on some model and the reuse the same background for their jewelry photos so that’s probably why they aren’t reliable with delivering the product you see in the pictures. DO NOT ORDER FROM HERE ITS A WASTE OF TIME. A small update; their jewelry is cheap and flimsy. DO NOT ORDER FROM HERE if there is one review you should listen to it’s this one. This is a shady company hidden behind countless good reviews that don’t actually review anything. There are various complaints other than mine of people not receiving the correct items. Seem like this company does not care about its service and would rather just take your money and send you some cheap substitute with the hope you don’t say anything."
2 Helpful Report
Posted 2 months ago
Joshua D
Verified Buyer
"I feel like a big jerk and made a mistake when measuring my chain. I took it to a jeweler this morning and it is indeed 4.5mm as advertised. Changing my review to five stars and I will be using Frost again to upgrade my chain hopefully within a year. My recommendation for other buyers is that please do not measure your chains MM yourself. Take it to a local jeweler for accurate measurement. Frost is legit, the Jeweler also tested the Karat with one of those guns instead of the scratch test and it is indeed 14-karat. If you're in the market for a chain they are legitimate. Sorry for the original review FrostNYC."
2 Helpful Report
Posted 3 months ago
Phillip A
Verified Buyer
"I upgraded an original purchase. The chain arrived not to my liking. Izzy immediately emailed me back promising to send a brand new chain. i brought my chain to my jeweler only to find out it is used. Same exact problems as the first. Clasp is bent and the links are locking up. I will never deal with Frost again. Almost $7000 on a disatisfactory piece."
2 Helpful Report
Posted 4 months ago
Anonymous
Verified Buyer
"worst ever !! i bought a 9thousand dollar chain that said 500 grams fucken BS it was 120 grams"
2 Helpful Report
Posted 6 months ago
Hi, thank you for providing feedback. Just for clarification, your order was actually much less than $9K. The chain that you ordered was supposed to be 108 grams. As a courtesy we sent you a 120 g. Please see your order confirmation for more details. Thank you.
Posted 6 months ago
Customer actually spent much much less than 9000. We are under assumption that this is for a different item with a different company. Item was supposed to be 108 grams and we sent 120 gram chain.
Posted 4 months ago
Cami D
Verified Buyer
"Very deceptive images to actual product, looks like it came out of a gumball machine....returning this for my money back"
2 Helpful Report
Posted 7 months ago
Anonymous
Verified Buyer
"Product As described; beware of misleading shipping times. Paid $50.00 for overnight shipping. Charge went on my AX Aug7 (when I ordered); but did not receive till Aug 9th. That's not overnight shipping-that's second day air. Their customer service was not the least bit helpful. If I hadn't just had back surgery I would have not accepted shipment and returned to sender. Just too difficult to deal with due to my health situation. Would never order from them again."
2 Helpful Report
Posted 11 months ago
Karlnesly A
Verified Buyer
"I received my order on time it was just what I expected"
2 Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
"Customer Service and affordable payments"
2 Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
"I was expecting it to weigh a little more and it feels like plastic but it looks real."
2 Helpful Report
Posted 1 year ago
Keandria P
Verified Buyer
"Man words can't express how appalled I am with this company and their employees. ...I love Nick and Arthur so much they are the absolute best. They looked out for me twice...nick blessed me with a sweet deal on a 15 mm 30 inch rope with a queen Pharoah charm and then I actually lost that one and Arthur blessed me with a replacement of an 11 mm 28 inch rope with same charm...both time the prices were great and this quality of gold is the best man omg. My chain is shining like a chandelier lol. So obsessed with my product and this company. ..love you guys. Will be purchasing for my children in April 😍😘"
2 Helpful Report
Posted 1 year ago
Quirico M
Verified Buyer
"I paid $600 for a 14k men's bracelet and weigh less than a 2 or 3 grams that's bullshit"
2 Helpful Report
Posted 1 year ago
Reginald H
Verified Buyer
"I ordered a Cuban link necklace w/a gucci medallion & received a necklace equivalent to the size of sewing thread and the pendant was approximately the size of a quarter. This company is an absolute joke!!!"
2 Helpful Report
Posted 1 year ago
Cynthia A
Verified Buyer
"Beautiful, nice quality."
2 Helpful Report
Posted 1 year ago
Frost Nyc is rated 4.53 based on 921 reviews
Our Company
Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request
Business Solutions
Our Products
Overview Company Reviews Product Reviews Review Collection Review Management Review Publishing Review Integration Google Seller Ratings Price Plans
Our Company
About Us Contact Us
Support
Blog Knowledgebase Developer Center Client Login Sign Up
Cookies help us improve user experience. They are also used for statistics, quality assurance, social media and for marketing. By using our website you consent to all cookies in accordance with our User Privacy Policy and Business User Privacy Policy.
Close This