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Frost Nyc Reviews

4.4 Rating 1,711 Reviews

86 %

of reviewers recommend Frost Nyc

Company Reviews

Product Reviews

4.4

Based on 1,711 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Phone:

2127307879

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Frost Nyc 5 star review on 13th March 2024

Frost Nyc 5 star review on 30th January 2024

Frost Nyc 5 star review on 30th January 2024

Frost Nyc 5 star review on 17th July 2020

Frost Nyc 5 star review on 14th June 2020

Frost Nyc 5 star review on 8th February 2020

Frost Nyc 5 star review on 9th January 2020

51

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Frost NYC is the best jewelry store in the city. I went there to buy a 15mm Cuban link chain I wanted. No other stores had it in stock- they said it was only special order with a long wait time. Frost NYC had it but Arthur looked out and I copped a 18.5mm one instead the same day. Excellent customer service. C”

Posted 3 years ago

“Not bad but had it for now a year & it seems a bit dull & just off @ my purchase was hoping for a solution need the order number”

Posted 2 years ago

“I’ve purchased 2 chains. Both arrived early and I’m very happy with both. Thank you FrostNYC.”

Posted 3 years ago

“Delivery time was great I was very happy with my product the only thing a delivery man put it in front of the house and I'd rather have everything delivered to the back door.”

Posted 3 years ago

“Got my bracelet and it’s exactly how it’s pictured will be ordering again maybe a Rolex”

Posted 3 years ago

“Absolutely in love with this ring!!! Its perfect!!!”

Posted 3 years ago

“Great product”

Posted 3 years ago

“This website had some good reviews on it. It also has some great products. However be warned, they will try to get over on you. I ordered a 30 inch 5.5mm rope which was suppose to weigh 24grams. It felt a little light after wearing for a couple days. I purchased a scale for weighing jewelry. It came out that my chain was 7grams short. Now 7 grams is about 29% of the total weight of what it was suppose to weigh. I then emailed this company, they came back with 2 options and I'm going to copy + paste their response, " Hi Jesse, As all of our chains are custom made there maybe slight differences int he weight. the weights you see online are all an approximation. We can offer you 2 options; we are able to offer you a credit of $125 towards your next purchase or you may send the item back and we are able to send you the correct weight. " They wanted to credit me $125 for 7grams. 7 grams of 24 is 29%... 29% of $1,000( $1,000which is the price of my chain) equals $290. So I don't see how they want to credit me $125 on my next purchase when I'm missing $290 worth of gold/weight from my chain. I ended up sending my chain back in hopes that it comes back with the correct weight.”

Posted 7 years ago

“Don't buy stuff here!!! Customer services are terrible. I purchased a watch here and it has a lot of major problems needed to be fixed. I contacted them for a month already and didn't hear anything back. I have been calling yesterday and they finally tell me that they will figure it out and call me back. And I still didn't hear back from them. Besides a watch that are not worth the price, they don't tend to keep their words by saying that they will send out the certificate to me by tomorrow. And it's been a month already. Don't shop here!!!”

Posted 3 years ago

“this is okay”

Posted 3 years ago

“The chain already isn’t closing anymore smh”

Posted 3 years ago

“My chain popped within a month and I only wore it twice since I brought it I was very disappointed”

Posted 3 years ago

“My jewelry was fake”

Posted 5 years ago

“Your service is good , But Your jewelry is very cheap, regardng purchase of gold Necklace with cross . I wanted to purchase a used rolex watch. I am concerned about the lack of quality purchased I experienced. I few hundred dollars is one thing, thousands of dollars is another..”

Posted 5 years ago

“I purchased a diamond bracelet from their website and was then told that i would receive it within seven business days. Then , a week later that it wasn't available. AFTER FINALLY TALKING WITH SOMEONE IN CUSTOMER SERVICE. I was told that they were going to send me something for me to wear until it comes available in 2 weeks. Upon receiving their substitute bracelet my first thought was (HOW CHEAP IT LOOKED) !. So I'm going to give them another week before i pursue legal matters. Their website shows a lot of beautiful jewelry , that i would love to have. Its really disappointing that its come to this. But I'm not going to let 2500.00 dollars just walk away ! .”

Posted 5 years ago

“I’ve purchased jewelry from some of the very upscale jewelry stores. I was very disappointed in my purchase from Frost NYC. I feel they mis-represented themselves and the merchandise that they sell. I was very inclined to return the purchase for it was rather pricey at $800. The piece of jewelry I purchased at best is worth $300. I’m keeping it as a lesson learned to never purchase jewelry over the internet again. On the left is Frost NYC on the right is a piece I’ve had for years. The piece I bought from Frost is represented as solid. LOL!”

Posted 5 years ago

“Very good service and very pleased with my order! Will shop again!”

Posted 3 years ago

“The professionnal thanks for the good work😊😊 Mister Jayo”

Posted 3 years ago

“Purchase 12mm cuban bracelet, so please I upgrade to 15mm happy with purchase no problems”

Posted 3 years ago

“I have ordered 2 items in the past and the items are phenomenal. I seem to be having a problem with a delay on my current order. I have called several times and I understand there is a delay but this just seems to go on and on. As I love the jewelry, and past service, I gave 5 stars. I would really really appreciate it though if I could an email or call or message of when my item will be shipped. #41916”

Posted 3 years ago

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Frost Nyc is rated 4.4 based on 1,711 reviews