Frost Nyc Reviews

Name: Frost Nyc
Rating: 4.42

4.4 Rating 1,711 Reviews

86 %

of reviewers recommend Frost Nyc

4.4

Based on 1,711 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Phone:

2127307879

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Frost Nyc 5 star review on 13th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product”

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Posted 4 years ago

“Great price!!”

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Posted 4 years ago

“I ordered a gold bracelet for my husband for our 30th wedding anniversary. It is truly beautiful! I wish it were smoother, it is just slightly scratchy. Service was great.”

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Posted 4 years ago

“Great products no complaints, lots of compliments about my bracelet”

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Posted 4 years ago

“The jewelry was great you have excellent jewelry the only thing I can say it’s too slow getting it to your customers I’m sure that to will be better”

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Posted 5 years ago

“Great selection and customizable options. Will definitely purchase another item from them”

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Posted 5 years ago

“Frost NYC. Go over and behind to make sure all customers are satisfied. Thank you for the communication”

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Posted 5 years ago

“Very pleased with product. Will order again.”

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Posted 5 years ago

“Respect the product quality and the customer service.”

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Posted 5 years ago

“Purshased a chain & cross on 3/9/19 order # 24342. Was not satisfied & called & talked to Betty on3/15/19 to return for a refund. Sent back UPS 3/19/19 . My Chase credit card shows the charge of $205 still remains? I will call today to clear this charge. Thank you Pete Salerno”

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Posted 5 years ago

“I paid off my necklace in less than 7 months, and it came in a decent timed manner after I finished paying for it, my overall opinion would have to be that this company is really looking out for its customers.!”

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Posted 5 years ago

“I have bought a cross chain from Frost Nyc. First they didn't send it on time, I have got it in the very last minut after contacted them. Then they send me different one without to ask me ,said that they don't stock it anymore .They did offer me 20 dolars to keep it or to send it back within two week ,but I was away for two weeks,I explained it to them but stil same conditions. After all of this I have to pay tax because I live in UK. First letter show that I need to pay almost same with the chain price.After contacted everybody so many times and getting mad before my holiday the wrong chain arives. Back from my holiday found a letter from the tax office asking me to pay half price of the chain. Now i have to pay more and keep the wrong chain.😔Very disapointed,I didn't expect this after readig all good reviews. Finally they have been very kind and offered me 100 dolars to keep the chain or to send it back without to pay the return postage.For this I have to increase the stars to four! Happy at the end!😃”

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Posted 5 years ago

We do apologize that you were not happy with our service we do see that we have reached out multiple times to help rectify this issue for you with no success. We are very sorry that you were not happy with the item that you ordered, it seems that it was a fulfillment error. We did offer you a partial reimbursement to keep the item or you may have returned it within our 15 day return policy. Also please note that we have no control over duties and fees that you may have been charged as that is up to your local government. Please contact us at your earliest convenience and we will be more than happy to rectify this issue for you; our number is 888-485-1061.

Posted 5 years ago

“I love the way you all handle business and great quality products I've sent several ppl your way.”

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Posted 5 years ago

“Got the 14k white gold 22' dog tag chain has decent weight looks iced out... haven't had it appraised or looked at and I'm no expert but I'll put up a pic”

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Posted 5 years ago

“Ay.. I have no complaints. I just wish that Frost New York had a white gold dog tag that I could purchase that was within my price rang.”

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Posted 5 years ago

“Very satisfied with the price and quality,,,,took a little longer than i expected RMS”

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Posted 5 years ago

“Met my expectations for Items purchased. Very good quality.”

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Posted 5 years ago

“Frost NYC has wonderful and responsive customer service that tends well to the needs of the customer. In an incident I had, they were quick to respond and reach out.”

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Posted 5 years ago

“Customer service was able to handle my request and fix the situation. I am satisfied with the service I received.”

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Posted 5 years ago

“I went through zibby for fianacing I pd off my buy out on 01/28/19 and zibby is telling me that a pymt due 02/6/19 originated from frost nyc I own my purchase”

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Posted 5 years ago

Frost Nyc is rated 4.4 based on 1,711 reviews