Frost Nyc Reviews

Name: Frost Nyc
Rating: 4.42

4.4 Rating 1,712 Reviews

86 %

of reviewers recommend Frost Nyc

4.4

Based on 1,712 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Phone:

2127307879

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Frost Nyc 5 star review on 13th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pretty much what I expected to receive. Wished they had a 10 inch bracelet.”

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Posted 5 years ago

“I had an issue with my order but the FrostNyc customer service team handled my situation gracefully and responded to my issue and gave me a partial refund for my troubles so im happy about that. May use again for the Christmas holiday.”

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Posted 5 years ago

“Good people i will shopp here again”

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Posted 5 years ago

“Good quality real gold”

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Posted 5 years ago

“Phone customer service was excellent..... item pic was sent via text....Shipping was an issue. Chain was not the one I ordered....Was given a $60 off my next purchase.....but I had to call a 2nd day and complain to a manager.. 🤔 cant send a pic then a diffrent item, jewelry shipping is already stressful.”

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Posted 5 years ago

“I bought the Cuban Link 10k gold chain for my husband. It surprised me it was very nice oh, and he really likes it will update as time goes by so far I'm satisfied but dot-dot-dot a gift box would have been nice if one would have came with it.”

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Posted 5 years ago

“Beautiful piece, got a diamond Jesus pendant great craftsmanship... just what the quality of chain they send with it.”

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Posted 5 years ago

“The quality of the jewelry was good and the pricing was nice but I wish the packing was better. The bag it came in was lack luster but other than that everything was excellent.”

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Posted 5 years ago

“Came really fast. I just wish it was a little bigger in size. Overall still happy with my purchase.”

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Posted 5 years ago

“The chain is amazing. Thanks.”

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Posted 5 years ago

“Nice peice supposed to be 27g but only weighs 19.7 g”

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Posted 5 years ago

“The customer service is great! They respond quickly.”

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Posted 5 years ago

“I really love the piece and I intend on purchasing more items”

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Posted 5 years ago

“I purchase two 14k gold chain for my husband and his son. My husband love his chain cant wait to buy another one for my husband.”

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Posted 5 years ago

“Great place for shopping for top jewlery but it was one thing that a business man like myself bothered me. As a businessman documentation is important in any contract or transaction. After my purchase they gave me an invoice instead of a receipt because I paid in full and it was incomplete. It did not state a couple of things that is really important. One is that I paid in ful it did not state those exact words on the invoice. The other problem was the invoice was very veg on the information on the jewlery I brought like the weight of the gold content in the jewlery which should be stated in the Certificate of Authenticity. All Jewlery Shop with good creditability should issue a Certificate of Authenticity highlighting the content of the jewlery. It was none given. Whats so amazing is I email before hand asking about this and their was no reply. After a few emails expressing my concerns the corrections where made for the exception of the Certificate of Authenticity. Also, I went to purchase a jewlery I saw on their website it turns out when I arrived they did not have the mens bracelet I wanted with a particular clasp. Instead of posting saying they where out of that particular bracelet with that clasp I ended buying a rather nice one with a different clasp but anyway all is well and I happy with the one I got. Needs much improvement on customer service especially for out of state customers.”

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Posted 5 years ago

“After some initial hiccups with Customer Service, they did an excellent job handling my upgrade :) The jewelry is top quality, and well-constructed.”

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Posted 5 years ago

“I ordered a 5.5 and they sent a size 10. Nothing was wrong with the ring it was real gold and it was exactly what the picture on the website shows they just sent the wrong size. I returned the ring and I will be getting a Refund and the company called me and they apologized for making the mistake of sending me the wrong size and they sent me a gift card. I will still be shopping at this company because they have beautiful jewelry!”