Sent me the wrong chain. When I tried to call to get it changed I was met with a robot and answering machines, after finally hearing from a human I was met with attitude but eventually received a shipping label to send back my necklace. So after waiting 2 weeks for my necklace I get to send it back and wait again for the one I ordered. Try to do things right the first time for a good review. Received a call from Frost Nyc in regards to my frustration, after a short conversation I'm pleased with how they handled the mistake. They genuinely cared for my problem and took the nessisary steps to find a solution. I will be returning to shop their in the future because of this. Thank you.