My last purchase would have been the third purchase within less than a year. The first 2 were great and your warranty program for a repair was good. The third time was not the charm, when ordering from the internet expensive pieces I expect for the order to be correct. This time it was not. I had ordered a 8" 4mm Byzantine that was to weigh 10g instead I received a very lightweight 7" flat Byzantine. Customer support was not very friendly and when I asked for a refund was told I would have to pay shipping. It was at that point I decided to no longer purchase from your company as I felt I was being punished for your mistake.