This company is a joke... No morals, policies or regulations in place. Please no one order from this company. It supplies a platform for unreliable merchants to scam you out of money. I had 500 euro scammed. Bought electric scooter for my daughter told it would be here from 12th too 23rd Oct and shipped from belguim but some how it showed up in china threw stuff enough which is merchant (STAY AWAY FROM THESE TO GANGSTERS). After these dates passed I contacted fruugo to see where my delivery was. They contact me back to stay it's onway and it will take another 18 days and sent tracking number to track item threw ups. So I contact Ups which were very helpful but explained to me there is no such tracking number they even tried find item threw address with no joy. So please stay away from these companies really bad. All they will do is steal your hard earned money.