I placed an order with them on the 18th of December for my Daughter’s main Christmas present, they stated they are UK company and fast delivery which is why I chose them as Amazon said delivery between 24th of dec and 2nd of Jan so I could not risk it, they sent an email soon after I placed my order confirming my order had now been shipped by Right Choice Store from United Kingdom and expected delivery on the 22nd, by the 23rd I decided to track item through DPD website (the link they give shows status as in transit) and it showed they had generated a tracking number but not actually dispatched the item with the carrier Not only this but the address is from abroad but they have set the address as UK at the bottom to try and deceive you, I then tried calling the call centre but to no avail as their staff are working remotely so please send an email! I sent an email and received a sarcastic “hello dear, item on the road so please be patient”, item still has not arrived (29/12) I will be reporting this company to Trading Standards as I believe they are deliberately being deceptive. Customer service is absolutely appalling. I do not EVER write negative reviews and I do not usually make poor choices when it comes to online purchases but if I can prevent someone else from this experience then I’m glad I’ve taken the time to write this. Also you will notice the stars/ reviews for Fruugo seem good but if you delve deeper into the company they are an umbrella for (Right Choice Store) the reviews are not as good!