I've ordered (#18208151) four BLACK buff for my family, but was incorrectly being sent four buffs with various skull & chain motives. I complained to their customer support, requesting the correct items to be sent, we only received a standard message to return the wrong items. This wasn't an option for us, because (1) the shipping fee would have been excessive, and (2) we required the buff immediately due to COVID regulations in the ski resort. Fruugo didn't even offer an apology. We were able to ski with them, but obviously, will have to buy new ones as we definitely don't intend to wear this ridiculous design.