Fruugo.ie Review of Fruugo Ireland - Online Marketplace (IE) Kathrina 2 reviews 1 star: Bad 13 minutes ago Fruugo.ie - Beware!!. Fruugo.ie - I made an order for artificial plants on the 06th January. Two weeks later I received part of the order. I have been following up ever since on the whereabouts of the remainder of the order. Customer service is appalling, staff appear to be chasing their tales, haven't a clue.! I was advised that the order had been returned to Fruugo due to the incorrect delivery address, very strange especially since part of the order had indeed been delivered to the same address provided. Another reason was the the delivery was made but no one at home. This I found a very offensive reason, especially as we are in a level five lockdown here in Ireland, in addition my husband has underlying medical issues therefore everything is delivered including groceries, i.e. always someone at home. I have been advised I would not obtain a refund of €234.00 until the "goods" had been returned to Fruugo, albeit no one appears to know as to where these goods are. In comparison I made a purchase for household goods last Sunday 07th Feb with a company called Alli Express, not only were the goods delivered yesterday, but I received a follow up call today asking if I was happy with the goods, how that is customer service. If I dont hear anything further by next week I will be contacting a well know radio program in Ireland and advising listeners about this so called on line company and telling everyone to beware. My error was that didn't read reviews of this company prior to making the purchase, all appear to be in the same vein.