My delivery from the UK took almost 1 month after being debited immediately. It was shipped to the incorrect address. My package was delivered to the Post Office who informed me that due to customs payment it could not be released. The Post Office does not do their own delivery. I was required to make alternative delivery arrangements using Post Net. I had to pay for that as well sothat my package eventually got to the correct delivery address. Even the company asked why my package took so long to come from the UK and they apologized for their delay in my package delivery. It was not their fault at all. It is the first time I am using Fruugo and now am very hesitant to use your service again. I have only used Takealot before. I viewed your site before making the decision to use it. Many reviews state that your organization is scam and only take your customers money and never respond to questions on delivery and refunds questions. I know everything on the internet is not always real. But your service overall is not good. There was no correspondence as to the status of my package. All your site showed that my package was shipped.