I would give them a negative number if allowed! Do NOT do business with this company! First of all the order came three weeks late and they asked me to be patient after I requested a refund. The package finally came in the shape of a ball and it's supposed to be a chair for toddlers. Hoping that it would get it's form after being opened didn't happen. I contact the Fruugo showing the picture I ordered from and a picture of what I received and twice they have told me they don't see anything wrong with my $45.00 purchase, they can't see what I am talking about. Following is what they said: Hello, I'm sorry to hear that you do not like the item received. But From the picture I do not quite understand the point you want to tell, it is the exact same thing and we sold this very units for over thousands all over the world. If you would love to return the item, please kindly use the return form. Thank You. Second response: Hello. We confirm this is exactly we are selling and the same item. If you do not like that. The return address is: Nünningstr.1 Essen 45141 Germany. The order was shipped from China but to discourage returning it I was only given a Germany address and they know very well that shipping it back to Germany would cost more than the stinking purchase itself. I wish I had read the reviews first! Doubt I will get a refund too.