I recently ordered two T-shirts. Both shirts arrived with a word mispelled in the the logo. I asked that Fruugo send me the correct merchandise.
Fruugo responded that they will not send replacements, and that the mispelled word was :
"unofficial fan art inspired by, but not endorsed by, the original - created by pop culture obsessed artists for fans alike!"
Their logo is also substantially similar to the logo used by a competitor. Also, they didn't state this alleged artistic interpretation in the ad. I felt deceived.
They offered a refund if I pay for the shipping back to the UK. Since these were sent as gifts, that offer is impractical. I also believe their mistake, or questionable marketing practice, should be covered by them.
I have re-iterated my request for a refund.
Beware.
5 years ago
Fruugo.com has a
2.3
average rating
from
1,162
reviews