I received my order in a couple of days, much faster then I expected. Because I found it looked a bit different from the (small) photo on Fruugo's website, I wrote to Customer Service. Allthough Hannah confirmed that I had received the right order, she acknowledged my complaint. She also responded in a very friendly and positive way to the feedback I gave. And she arranged a refund, which was more then I'd expected. I find it great that Fruugo's Customer Service takes their clients so seriously and doesn't leave them frustrated or disappointed. Lots of respect! I'd definitely recommend Fruugo!