We fruugo provides you with excellent customer service even if things don’t go to plan. I recently had a very good experience of first class customer service with them. I made an order, but unfortunately due to Covid19 the item could not be delivered for now. The company providing the item asked me wether I wanted to cancel. I was not able to cancel the order via the website for some reason. I contacted customer service at fruugo. They got back to me right away. Edit sorted out the issue straight away and made sure to cancel my oreder for me. I had the money refunded promptly. Edit was also very informative and professional. I am happy because even I could not get the item, it is important to me I was looked after well. Great response even in these difficult times! Thank you!