They sent my items via courier service DHL. The courier service never contacted me that my items have been received and held fr taxes while I was waiting for weeks. I had to contact Fruugo and they told me about the hold up. When I contacted Fruugo letting them know that they chose a poor service courier service for delivery and that fact that they never contacted me they pretended that I was complaining about taxes and responded that the tax is not a fault of them or the courier service however I was very clear in my comment that my objection was not the tax but the fact that the courier service they elected provided a poor service. They declared issue resolved and blocked me from responding. I Will never use Fruugo again.