very unprofessional.i keep getting an excuse that fruugo has to contact the supplier to find out what happened to my order.more than a week for a reply from customer service.i ordered from fruugo not an outside vendor fruugo should refund my money i ordered on their website. very unprofessional they will not take responsibility.and could not get a response from their supplier and just leaves me hanging out to dry hopping I forget about it. warning don't be another sucker order from a reputable company so you don't have to go through all the excuse that I have gotten I can't track my own order although I have a text that it was shipped about one and one half months ago.