I wish I have checked out this company before buying anything. At least my items got delivered, I ordered two expensive pairs of leather sandals for my twin daughters and wanted to exchange/return them as they were too small. I had to contact retailer via fruugo refund requests. They said that I can't exchange, I can return and get a refund. They provided me with the address, now I have got this parcel returned to me as the addressee is gone away. I just hope I will be able to sell the sandals and get some of the money back, forget that I spend on shipping £10 already.