They are a nightmare to deal with. I ordered a watch through them and received a watch that is defective, you can't set the time. When I went to return it that's when the nightmare started. You can't get them by phone, they're in Europe which didn't know when I ordered it. I've sent numerous emails to which you get useless automated responses. The time limit of 14 days to return is about to expire, so I might not be able to return it, which likely has something to do with they're stalling. I even took the watch to watchmaker who couldn't fix it. All I simply want is return label and instructions. They're somehow connected to Watches Megastore, Keep away from them too.