I VISITED THE SHOWROOM BEFORE I MOVED TO WALES TO LOOK AT SOME PITBIKES LAST YEAR.I AM A NEW CUSTOMER TO FUN BIKES AND I PLACED AM ORDER YESTERDAY FOR A M2R KMXR 160 GREEN PITBIKE. I WANTED TO CANCEL MY ORDER AND I SENT AN EMAIL TO JON KING AND TAMMY MILLER (TAMMY IS WHO I PLACED THE ORDER WITH OVER THE PHONE) NEITHER HAVE RESPONDED. I RANG FUN BIKES THIS MORNING SATURDAY 29TH DECEMBER 2018 AND SPOKE TO A GENTLEMAN WHO CHECKED MY ORDER AND SAID ITS ALREADY BEEN DESPATCHED TO ME YESTERDAY AND THE ONLY THING I CAN DO IS TO RECEIVE IT AND SEND IT BACK FOR A FULL REFUND. I WASNT EVEN TOLD MY ORDER WAS DESPATCHED THROUGH EMAIL LIKE THE WEBSITE STATES ' We accept the placed order once we have dispatched the order. Your dispatch information will be sent to you via the email address you provide'. I NEVER GOT A DESPATCH EMAIL,I WAS TOLD OVER THE PHONE AND WHEN I CHECKED MY ACCOUNT IT SAID ITS BEEN DESPATCHED I DIDNT GET THE DESPATCH EMAIL I WAS MEANT TO GET. I ASKED IF I CAN BE TOLD WHAT MAINTENANCE NEEDED TO BE CARRIED OUT REGULARLY AND HELP WITH WHAT I NEED TO DO TO LOOK AFTER IT AND MAINTAIN IT, I WAS PUT ON HOLD AND TOLD EVERYONE WAS BUSY ON THE PHONE WHO COULD TALK TO ME ABOUT WHAT I WANTED AND NEEDED TO KNOW AND THAT I WOULD RECEIVE A CALLBACK.I WAS TOLD THIS AT ABOUT 9.03 A.M THIS MORNING.I HAVE WAITED IN ALLDAY FOR A CALLBACK AND NOBODY HAS RANG ME BACK IVE WAITED FROM BASICALLY OPENING TIME 9AM TO CLOSING TIME 5.30PM SO 8 AND A HALF HOURS STRAIGHT IVE WAITED FOR NOTHING,THEY CANT ALL HONESTLY BE ON THE PHONE FOR 8 AND A HALF HOURS FROM OPENING TIME UNTIL CLOSING TIME AND NOT CALL ME BACK ITS RIDICULOUS. I FEEL LIKE A FOOL AND AM ANGRY AND ANNOYED.IM GOING TO TAKE PICTURES OF THE BOX WHEN THE BIKE ARRIVES AND WHEN I GET A COURIER TO COLLECT IT TO RETURN IT JUST INCASE ANYONE WANTS TO BLAME ANY FAULT AT ME IF IT GETS DAMAGED IN TRANSIT AND I CAN PROVE THE CONDITION OF THE BOX WHEN I RECEIVE IT AND BEFORE SENDING IT BACK.NOT A HAPPY NEW CUSTOMER AT ALL!!! ABSOLUTELY SHOCKING CUSTOMER SERVICE WISH I NEVER BOTHERED AT ALL PLACING AN ORDER IM VERY ANGRY AND ANNOYED!!! I CANT GET OVER WAITING FROM OPENING TIME TO CLOSING TIME 8 AND A HALF HOURS AND I DONT EVEN GET A CALLBACK WHAT A NICE WAY TO TREAT NEW CUSTOMERS I FEEL SO WELCOME...!!! NOT AT ALL HAPPY!!! AND TO TREAT A NEW CUSTOMER LIKE THIS IS ABSOLUTELY DISGUSTING!!! IVE GOT NO TRACKING NUMBER OR NOTHING!!!