Bad customer service. Was sold a faulty bike upside down buttons and when I rode it the lithium battery started getting hit and smelly, immediately turned it off and walked the rest of the way. Also charged it for 6 hours and it only rode for like 20mins, when I emailed the customer service I was given a reply saying “ no idea who u are or if your even a customer or what bike u got, send reference” great customer service chaps will definitely be coming here a lot, NOT. Waste of £1k that’s a lot of money I saved up and they just don’t care I guess once they have the money they don’t want anything to do with you. Be careful shopping here dodgy place tbh. Thanks