After me and some friends buying 3 pit bikes this year from fun bikes without a problem$$$$ BUT AFTER buying some parts online from fun bikes I had made an error and ordered a part that is not compatible with my bike. This is where the whole problem started. I spent at least 2-3 hours trying to get through to there parts department even one time I had the phone answered to be hung up on after a brief hello. After a few hours I got through to them again and the rep ordered the right parts for me and assured me I could return the wrong parts :) hooray I thought.. two days later the parts arrived and they where aslso wrong.. after about 5 days of calling everyday and twice being told by representatives they could t help me because the “guy” who deals with the parts isn’t in and they would call me the same day at 3pm.. never happened on both occasions. After about a week I finally got through to someone that sounded quite promising. A manager called Sameer. He assured me that he would sort the problem out and handle the returns. He sent an email to his manager and I had a phone call from one of the owners of fun bikes on a withheld number. We spoke he went into my account and seen the bike and all the parts I had ordered. Assured me the right parts have now been sent with a returns slip for all the wrong parts.... even before hanging up the phone I didn’t trust him. His voice just didn’t seem sure ya noo? I asked him about the returns he sighed and said there would be a return slip sent with my new parts 😂 and to my surprise there wasn’t !! When the new parts arrived they where also wrong :) so at this point I ya e phones transactions over the cause of three weeks adding up to 7 and half hours of being on hold. No parts for my bike. And I’m £90 down.... so I email them again with a description of the problem. Ring them after the weekendon Monday morning to be told my email wouldn’t have been read untill later that afternoon. But then again obviously the other 3-4 emails I’ve sent and had no replie to over the two weeks most not have been read either ha... told yesterday that sameer there manger is useless and that he would have my problem sorted by the end of the day.. honestly I don’t know why I bothered to believe him. All in all. If you spend money on a bike from them you you’ll receive it. Just don’t expect good customer service. And honestly even after listening to your phone lines for 7and half hours no and I mean no one is going to believe that monologue. Well I’m going to make my morning coffee and commence my daily phone call to funbikes....